By Phos Consults | Jan 10, 2023
Our client, a leading healthcare provider, was facing a critical challenge in the form of inefficient patient care processes. The organization struggled with long patient wait times, disjointed communication among healthcare teams, and a lack of patient engagement. These issues not only impacted patient satisfaction but also posed a significant operational and financial burden.
To tackle these challenges, we conducted a comprehensive assessment of the client's operations and patient care processes. This involved shadowing healthcare staff, analyzing data on patient flows, and gathering feedback from patients and staff members. Based on our findings, we devised a multifaceted solution. Our team worked closely with the client's leadership and frontline staff to redesign their patient care processes. We started by developing a customized EHR system that integrated seamlessly with existing systems and facilitated real-time data sharing among clinicians.
The results of our intervention were transformative. Patient wait times were reduced by 50%, leading to a substantial improvement in patient satisfaction scores. From an operational perspective, the healthcare provider experienced a 20% reduction in administrative costs due to improved efficiency and reduced paperwork.